Privacy Policy

1. Introduction & Operating Entity

This Privacy Policy describes how Ravilee Tradings and Co ("we", "us", "our"), a registered commercial enterprise in India operating the web application and brand LBridge (accessible via https://lbridge.in), collects, uses, stores, and safeguards personal data and confidential client accounting documents.

LBridge serves accounting firms, tax consultants, and financial professionals ("Subscribers") by providing automated WhatsApp messaging orchestration, compliance deadline monitoring, document vault organization, and Tally voucher generation.

2. Information We Collect

• Lead & Inquiry Data: Full name, firm name, business phone number (WhatsApp enabled), email address, city, and firm size provided when submitting a demo request or contact form.
• Subscriber Account Information: Professional name, firm registration number (FRN), staff user details, billing address, and GSTIN for tax invoice issuance.
• Client Profile Metadata: Business names, trade names, PAN, GSTIN, and WhatsApp numbers uploaded by the firm for tracking filing deadlines.
• Accounting Documents & Financial Records: Bank statements, sales registers, purchase bills, Form 16/26AS, and GST return summaries uploaded to the Document Vault for ledger processing.

3. Purpose and Legal Grounds of Processing

We process your data strictly under consent and contractual necessity for the following purposes:

• To schedule and deliver product demonstrations and advisory follow-ups.
• To route automated GST/TDS compliance reminders to your clients via WhatsApp.
• To extract and categorize transaction narrations from bank statements for conversion into TallyPrime-compatible vouchers.
• To comply with statutory obligations under Indian Goods and Services Tax (GST) laws and income tax regulations.

5. Third-Party Service Providers & Sub-processors

To deliver our specialized infrastructure, we engage vetted sub-processors:

• Meta Platforms (WhatsApp Business Cloud API): Used solely to transmit user-approved WhatsApp notification templates and receive client inbound document attachments. Data is handled under Meta's Enterprise Data Terms.
• Hosting Infrastructure: Cloud server hosting in secure data centers with encrypted HTTPS/TLS transport and isolated storage environments.
• TallyPrime Integration: LBridge's Tally synchronization communicates directly over your local office network via HTTP XML on Port 9000. No voucher data is routed outside your firm's approved environment during direct Tally synchronization.

6. Data Security & Storage

We implement industry-standard administrative, physical, and technical controls, including 256-bit TLS encryption in transit, strict directory isolation for document vaults, and role-based staff permissions.

7. Data Principal Rights (Under DPDP Act, 2023)

Users and clients possess the right to request access to personal data, request correction of inaccurate records, withdraw consent, or demand the permanent deletion of their account and uploaded financial documents upon subscription termination.

8. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, you may contact our designated Grievance Officer: